FAQ

Ordering Questions:

Q. How do I use your website?
A. The website can be tricky the first time you order, so here are the steps to choose your candies:
    1. Choose your box size and put it in your cart
    2. Continue shopping... select your candies by putting each one in your box. Don't worry about the quantity, just pick the candies you want
    3. Then before you check out, if you'd like more of one type than another or have a special request, let us know in the Notes section
Q: How many candies can I pick?
A: The 1 lb. box allows 8 candy choices, the 1.5 lb. box allows 12 candy choices and the 2 lb. box allows 15 candy selections. 
 
Q: How much of each candy will I get in my box?
A: We try to fill each box with an equal amount of each candy ordered.
 
What if I want more of a particular candy?
Just write the Candy Crew a note in the Notes area at checkout, indicating which candies you'd like more of. 
 
Q: What if you're out of a candy I picked?
A: Sometimes we run out of a particular candy when we're filling a lot of orders. Our website says we will “do our best” to fulfill everyone’s selections, and we really do. If we are out of a particular candy and are not able to restock within a couple of days we fill the box to its full weight with the other selections and ship the order. The box will contain a note letting you know we were out of one of the candies selected.
 
Q: How is the box packed?
A: With the exception of unwrapped chocolate candies, which we put in a separate bag inside the box, your box will be a mixed collection of your candy selections. There is a video on the website that shows exactly how the boxes are packed.
 
Shipping Questions:
 
Q: When will my order ship?
A: Orders placed one week are shipped the following week. Most orders at the post office by Monday afternoon, though some are held back if we're waiting for a specific candy to be delivered.
 
Q: How are the boxes shipped?
A: Boxes are shipped via USPS Flat Rate Shipping. If you want speedier delivery, Expedited Shipping is an option at checkout.
 
Q: How do you keep the candy from melting during shipping?
A: We offer an icepack at checkout to keep things a bit cooler, but to be fair, even with an icepack, some candies will get sticky and a little melty at any temp over 93 degrees. Please consider the climate and the shipping distance from our store in Keene, NH when choosing to order. Though it would be awesome if we could, we cannot control Mother Nature or the speed of the USPS. There is also an option to select Expedited service which will get it there sooner.
 
Q: Why does my tracking number show "Pre-ship" status?
A: A tracking number is generated by USPS as soon as a label is printed. The status will not change until the package is delivered to the post office.
 
Q: The tracking status says Delivered but I didn't get it.
A: In our experience, it can take several days for a package to appear AFTER they post that status. We understand this is due to the USPS's scanning process during the COVID pandemic. We recommend speaking with your mail carrier or post office because at that point it is a local mail issue and we have no ability to investigate from our end. But please let us know what you find out.
 
After Receiving your order:

Q: I picked tons of candies but only got a few of them.
A: The different size boxes have different candy limits. For a 2 lb. box, you can select up to 15 different candies. A 1 lb. box allows 8 candy choices, and a 1.5 lb. box allows 12 candy choices. If you select more candies than the limit, the Candy Crew cannot include them all and will fill your box to its full weight with the allowed number of selections.
 
Q: I picked 12 candies but only got 11. What happened?
A: Sometimes we run out of a particular candy when we're filling a lot of orders. If we are out of a particular candy and are not able to restock within a couple of days we fill the box to its full weight with the other selections and ship the order. The box will contain a note letting you know we were out of one of the candies selected.

 

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